I can’t take credit for the recent story about emails not going more than 500 miles. I want to make up for it by posting this completely true story that I personally experienced.
This story takes place in 1996, way back when mice still had balls. At the time, I was working at Microsoft, fielding calls from Microsoft partners, retailers, and customers. The calls ranged from simple customer questions about where to buy some Microsoft product, to extremely complicated licensing questions from major partners. It was generally interesting and often challenging. And once in a while, a question came along that had me in tears.